Shopify E-Commerce Virtual Assistant
- Location
- Remote
- Positions
- 3 openings
About this role
Before You Apply — Read This
This role has two non-negotiable requirements. If either one isn’t true for you, this role isn’t a fit and we won’t move your application forward.
1. Excellent written and spoken English. You will communicate directly with US business owners and their US customers every day. Your writing represents their brand. “Good” English isn’t enough — you need native-level fluency in writing and near-native fluency in speaking. If you’ve ever had an American ask you to repeat yourself, or if your written English requires editing by someone else before it goes to a client, this role is not for you.
2. Genuine ownership of the client’s business as your own. You will be assigned to one US client long-term. Their problems become your problems. Their revenue goals become yours. Their 10 PM crisis is one you want to help solve, not one you resent being pulled into. This role is not for someone looking for a predictable 9-to-5 with no emotional investment. It’s for someone who takes pride in making a business run better.
If both are true, keep reading. If not, there are other remote roles that will suit you better — this one won’t.
About the Role
Midas Business Solution hires skilled remote professionals to work full-time with US-based e-commerce clients. We’re hiring a Shopify E-Commerce Virtual Assistant to join a growing team supporting US Shopify store owners running $25K–$500K/month businesses.
You will become a real operational teammate for a US client — owning outcomes across customer service, marketing execution, 3PL coordination, and reporting. You’ll use AI as a thinking partner to work faster and sharper than a traditional VA could. You will work exclusively with US clients, during US business hours, in a dedicated long-term assignment.
Skills for this role
Soft Skills
Languages
Responsibilities
Role ownership- Customer experience across all channels
- Live chat, Instagram DMs, TikTok messages, Facebook Messenger, email, and contact form submissions — monitored and worked throughout US business hours. You handle WISMO inquiries, pre-sale questions, complaints, and returns with judgment and brand voice consistency.
- Returns and refund processing
- Review and process returns through the client’s chosen platform (Loop, Returnly, AfterShip, or similar). Flag fraud risks with clear reasoning. Draft customer communications that preserve the relationship even when the answer is no.
- 3PL coordination and fulfillment oversight
- Monitor the client’s 3PL portal (ShipHero, ShipStation, ShipBob, Flexport, or others) for flagged orders, exceptions, and inventory issues. Resolve address corrections, missing SKUs, customs holds. Reconcile Shopify inventory against warehouse counts. Flag low-stock risks before they become stockouts. Review 3PL invoices for billing accuracy.
- Email and SMS marketing execution
- Audit the client’s Klaviyo account in week one. Then: build and ship campaigns weekly, maintain core flows (welcome, abandoned cart, post-purchase, win-back), keep segmentation clean, run review-request automations. SMS campaign coordination where applicable.
- Reviews and reputation management
- Respond to every new review within 48 hours across Shopify, Judge.me, Yotpo, Google, and Trustpilot. Follow up on negative reviews with resolution paths. Summarize weekly review themes using AI tools so the client can spot product issues early.
- Multi-channel monitoring
- Shopify, Facebook Shop, Instagram Shop, TikTok Shop, Amazon where present. Catch inquiries and sales across every channel the client sells on.
- UGC and creator pipeline coordination
- Source creators across TikTok and Instagram, run outreach, negotiate deliverables within client-set parameters, track content delivery, chase late submissions, organize final assets.
- Weekly reporting
- Not just numbers — context. What changed, what you noticed, what to watch, and what you’d recommend next. Delivered every Friday.
Requirements
Candidate fit- hands-on experience inside Shopify stores — admin navigation, order management, product listings, basic reporting, and app configuration
- Working experience with at least one modern help desk platform (Gorgias, Zendesk, Help Scout, Shopify Inbox, or Re:amaze)
- Working experience with Klaviyo — building campaigns, understanding flows, segmentation basics
- Native-level written English and near-native spoken English
- Genuine ownership mindset toward client business outcomes — the client’s wins and losses feel like your own
- Comfortable operating during US business hours (9 AM–6 PM, client’s timezone — spans PST through EST, which is evening/night shift in Bangladesh)
- Active user of at least two frontier AI tools (Claude, ChatGPT, Gemini) for daily work
- Able to draft, edit, and refine written output using AI as a thinking partner — not as a search engine
- Comfortable building reusable prompts and workflows for recurring tasks
- Able to explain, in your interview, a specific workflow where AI genuinely multiplies your output
- College degree or equivalent professional experience
- Reliable high-speed internet, backup power or workspace, modern laptop
- Prior work with 3PL portals (ShipHero, ShipStation, ShipBob, Flexport, ShipEdge) is a plus
- Returns platform experience (Loop, Returnly, AfterShip) is a plus
- UGC and creator outreach experience is a plus
- Shopify Flow basic automation setup experience is a plus
- Prior experience in a client-services or agency environment is a plus
- This role is not for someone who wants to specialize in one narrow function, needs tasks assigned every morning, has English that requires editing, or treats a client’s business as “just a job”
Benefits
Role rewards- Salary starting at 40,000+ BDT, with performance-based increments and bonuses reviewed regularly
- Two festive bonuses per year
- Fully remote, long-term, stable role — not project-based or contract work
- Saturday and Sunday off — full two-day weekend
- US business-hours shift aligned with your assigned client’s timezone (PST through EST)
- Paid onboarding and training before client placement
- Ongoing training on advanced AI tools (Claude, ChatGPT, Gemini) as the stack evolves
- Hands-on experience with advanced e-commerce platforms and 3PL fulfillment systems used by growing US brands
- Dedicated client assignment — you build real relationships, not a rotating queue
- US-based account manager as your escalation path and support
- Career growth in a supportive, professional team — direct path to Senior VA and Team Lead roles as the business scales